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Deliveries & Returns

Ordering From Hells Desires:

Browse through our catalogue and click on any items that you wish to buy and put them into the shopping basket. When you have made your selection, click on “checkout”. You will then be asked to provide details so that we can process the order.

Privacy:

Discretion is of the utmost importance to us. You can be assured your parcel will arrive in secure, good quality packaging which gives no indication what's inside.

Delivery schedule:

We process all in stock orders within 24 hours of ordering as set out below. Please allow 3-5 days for delivery within the UK (although NEXT DAY is more usual) 7-10 days for Europe and 10-21 days Rest of World.

Payment:

We accept payment by Cash (Postal Orders), and ALL MAJOR CREDIT CARDS. We also accept PayPal. Buyers from outside the UK please note: WE DO NOT ACCEPT CHEQUES OR MONEY ORDERS IN ANY OTHER CURRENCY OTHER THAN GB POUNDS STERLING £’s

Packaging:

At Hells Desires, we want you to receive your purchase in the same great condition it left us. We use only good quality, new materials for packaging and take great care to insure that your goods arrive in perfect condition. We too buy online and can assure you NO ONE takes better care of your purchases. In the unlikely event that an item should arrive damaged due to our negligence, simply return the item and a replacement will be mailed out within one working day, free of any charge.

Deliveries to UK mainland (inc. Northern Ireland)

For UK mainland deliveries, postage is FREE. European charges are £5.99 and Rest Of World £9.99. Items mailed within the UK over a certain value will normally be sent recorded delivery and insured. Heavier items may be sent Parcel Force 48 hour and will also be insured. If a buyer requires enhanced insurance, Special Delivery or an expedited service please email the above for a quote BEFORE placing your order. Hells Desires reserves the right to replace any of the above services, without notice, for a similar or enhanced service, where we deem it to be more appropriate.

Overseas & non-mainland UK:

For overseas and non-mainland UK deliveries, postage will be charged at the rates above unless the order is excessively heavy. Please email us at sales@hellsdesires.co.uk for a quote if you feel this will be the case. Items mailed outside the UK will normally be sent Airmail and insured. If a buyer requires enhanced insurance or an expedited service please email the above for a quote BEFORE placing your order. Hells Desires reserves the right to replace any of the above services, without notice, for a similar or enhanced service, where we deem it to be more appropriate. 

Returns & Cancellations:

If you are not happy with your purchase, please return it to us FREE within 30 days. We will make a refund without quibble, provided the goods are returned in perfect condition and in their original packaging, unless the product is faulty, in which case please email us first as there may be no need to return it. Please include your details with the item and state the reason for the return.  For items lost or damaged in the post we will fill in any necessary claims forms at the post office on your behalf and liaise with the correct Postal service to achieve a satisfactory outcome. In the event that this becomes necessary please be aware a refund will be made as soon as we have clearance from the Royal Mail/Parcel Force, this can take several weeks but we will endeavour to keep you informed of all developments as appropriate. You may cancel an order at any time. Return address: Hells Desires, 4 Railway Cottages, Station Approach, Heathfield, East Sussex, TN21 8LH. Email: sales @hellsdesires.co.uk

Goods:

All goods sold through this site are sold as 'novelty goods'. The vendor Hells Desires cannot be held responsible for any injury caused by their use.